Is a Galaxy S20 Ultra design flaw causing the rear camera glass to break?

Terminal updated: April 28th, 2020 at 13:23 UTC+01:00

The Galaxy S20 Ultra has had more than its fair share of stumbles out the gate but they don't seem to be over quite withal. Dozens of users have now taken to Samsung'southward official forums to complain virtually the rear camera drinking glass on their unit breaking for no apparent reason.

It'due south non quite clear why and so many people are facing the aforementioned event when they all maintain that they didn't drop their phones. Information technology seems that the rear camera glass on the Galaxy S20 Ultra just fails 1 fine twenty-four hours. That'southward really non something you want happening on your $ane,400 phone.

Does the Galaxy S20 Ultra have a blueprint flaw?

There are reports on Samsung's US forums about this happening from well over a calendar month agone when it had merely been a couple of weeks after the Milky way S20 Ultra was released. Dozens of users say the aforementioned thing, that they didn't drop the phone yet the rear photographic camera glass on their Galaxy S20 ultra bankrupt on its own.

About users claim that they're using good quality cases with their devices and that they didn't drop the phone or crash-land the photographic camera module against something that would cause the drinking glass to cleft. For some, the problem appears to get-go with a hairline crack beyond the glass which limits the photographic camera'south power to zoom past a certain level. It continues to expand and further limit the zoom capability. Others note that the drinking glass on their units shattered completely, leaving backside a gaping hole.

Since Samsung isn't considering this anything other than corrective damage, which isn't covered under its standard phone warranties, users are left with no option but to pay out of pocket for the repair. It costs $100 for those enrolled in Samsung Premium Care and almost $400 for those who are not. Owing to the COVID19-related lockdowns in identify across the world, quite a few users are likewise unable to get their units repaired.

Samsung hasn't acknowledged this every bit an issue on the forum. Many of the users are at present throwing effectually theories of this being a pattern flaw with some fifty-fifty calling on the visitor for a recall. It doesn't appear to be a very widespread issue, though, so at that place may be another explanation hither.

Some of our team members in different parts of the world have been using the Galaxy S20 Ultra equally their daily driver and haven't experienced a similar event. If y'all have, please do share it with us in the comments below. We have reached out to Samsung for a annotate on the matter and volition update one time we hear back.